Attendee FAQs

Attendee FAQs

General/registration Information 

  • When and what is the 2020 LeadingAge Annual Meeting Virtual Experience?

    The Annual Meeting Virtual Experience dates are November 10-12 + November 17-19. Join us for an interactive virtual event experience - including sessions, networking, Business Intelligence Zone, and much more each day.

  • When will registration open?

    Registration opens in mid August 2020!

  • What are the attendee registration categories and fees?

    Visit the registration categories and fees page posted on the website.

  • What is the self-care package and who receives it?

    Self care is the act of caring for your body, mind and soul.  The first 2,000 LeadingAge member providers who register for the virtual experience will recieve our pamper kit as a gift full of goodies that are chosen with your self care in mind.

  • What does my registration category allow me to access on the virtual event platform?

    Most categories give you access to the entire virtual event experience - including sessions, networking, the Business Intelligence Zone, and more. The experience is 6 days, plus access to on-demand content which is available post event thru April 30, 2021.

    Note, if you are registered as a Speaker you will  have access to all areas; if you are registered with the Exhibitor Only category, you will have access to the BIZ/Expo area only.

  • I would like to register someone else or several people for the Annual Meeting, is there a group registration process?

    If you would like to register as a group, please login, then you will be prompted to click on one of the following:

    1. I want to register myself.
    2. I want to register others.
    3. I want to register myself and others. 

    Please click on the one that applies to you and you will automatically be directed to the correct registration path.

  • How can I pay for my registration?

    We accept MasterCard, VISA or American Express only. Please note, checks are not accepted.

  • I’d like to make a change to my existing registration. How do I do that?

    For your convenience, click the Account Access button in your confirmation email to return to your online registration account and make your changes automatically. You may also e-mail us your request. Changes to your registration category cannot be made online and must be emailed to [email protected].

  • I’ve registered but am unable to attend. Can I substitute someone else in my place?

    You can retain your registration and access on demand content later (post event until April 30, 2021; no CE credits available for on demand content). 

    Or you may substitute someone in your place (needs to be from the same organization) at no additional charge. Substitutions to registrations must be submitted in writing to [email protected] by October 7, 2020.  See more details on the Register page.

  • What if I need to cancel?

    If you register and then are unable to attend the live virtual event dates, you can retain your registration and access the on demand content later (up until April 30, 2021; no CE credit is granted for content viewed during on demand period).

    If you'd rather cancel, please submit all cancellations in writing to [email protected]. Cancellations will be fully refunded if received by Nov. 2, 2020. No refunds will be accepted on or after Nov. 3. See the Register page for more details.



  • Do I need to login to register?

    Yes. To register, you will be prompted to login with your password. If you don’t already have an account, you will be prompted to create one.

  • What are the benefits of registering as a member?

    As a LeadingAge member you can register at a discounted rate at our events. The login will automatically qualify your membership status and display the member rate for you when you register.

    You may register at the LeadingAge member rate as long as your membership is current and approved. To request provider membership information, please call 1-844-840-4669 option 5. For business firm membership, please call 1-844-840-4669 option 3.

  • When I log in, my membership status shows incorrectly. What do I do?

    When you register, if you believe your membership status is incorrect, you will have an option to check the box (see screenshot below) in your login profile page to notify LeadingAge. You may continue registering and complete your registration while we get back to you. Your record will later receive a fee adjustment as needed.


Virtual Event Information

  • When will I have access to the virtual event platform and how do I log in?

    After registering and shortly before the live virtual event, you'll receive an email with your user name and password to access the virtual event platform URL. Check our website closer to the event dates for informational videos and previews of what you can expect so you’ll be ready to engage and explore in this virtual experience!

  • Which devices are best to use during the virtual experience? Which browser and what kind of WiFi connection?

    We recommend a laptop or desktop computer for the best virtual experience, and use Google Chrome or FireFox as your preferred browser. If you do not already have one of these, you can download Chrome or Firefox for free. Do NOT use Internet Explorer or Safari browsers, as these will cause technical issues. 

    Be sure to zoom in/out of your screen window to ensure best visibility, and avoid heavy use of your internet connection such as streaming movies or having multiple applications open at the same time. A download speed of at least 3 Mbps is recommended. You can test your connection speed for free.

  • Can I share my login with another colleague?

    Each individual must register and pay separately to access the virtual event platform from an individual computer. Your user email/login can only be signed in one device at the same time. If a second user attempts the same email/password on another device they will not be able to log in.

  • Will there be technical support during the virtual event?

    Yes, there will be a technical support chat icon (in the lower right corner) of the virtual event platform.

  • If I have a question or am looking for something happening during the virtual event, who do I ask?

    There will be a tab on the virtual event platform navigation bar called 'Questions' - if you have a question specific regarding the event, you can chat or email your questions. LeadingAge staff will be on hand to answer.

  • Will content be available on demand to access later? For how long?

    Yes. All registered attendees will have access to the LeadingAge Annual Meeting Virtual Experience content during the on-demand period starting December 1, 2020 through April 30, 2021. The content is viewable on the platform using your email address for access. This includes keynotes, mission moments and education sessions with the exception of content excluded or limited by presenters. Currently session 46-L is the only excluded session. Brené Brown's content will only be available for the month of December 2020.

    Additional registrations will be available for purchase at a discounted rate allowing you to share with your entire team. During the on-demand period, registrants will also be able to continue contacting other attendees, exhibitors and sponsors, visit booths, etc.

    Please note: no CE credit is available for content viewed during the on-demand period. If you are registered as Exhibitor Only category, you will have access to the Business Intelligence Zone (BIZ) area only. 

    Any questions, please contact [email protected]

  • What is the LeadingAge Privacy Policy and Code of Conduct?

    We are committed to providing a safe, productive, and welcoming environment for all participants and LeadingAge staff, so encourage all participants to abide by the LeadingAge Event Code of Conduct.

    Please see the LeadingAge Privacy Policy  and the LeadingAge Code of Conduct for more details. 


Education/CE Credits

  • When will education program content be posted?

    The education program overview is available on the website. Session descriptions will be posted in late August. There is no need to select sessions during registration; you can pick and choose sessions and events you’d like to attend later on. Please check back to browse the program. 

    A virtual event platform sign in reminder email will be sent shortly before the event opens so you can further plan and mark any sessions/events as favorites and add to your calendar. 

  • I am a speaker at an education session. How do I register?

    As a speaker, you are entitled to speaker discounts. Please check the speaker confirmation email you received for details. Make sure to select 'Speaker' in the 'Check if applicable' drop down after logging in to register. If you have questions, please contact [email protected]. Speaker discount is subject to verification.

  • What do I need to know about obtaining CE credits on the virtual event platform?

    A certificate of attendance will be provided to everyone who registers for a CE eligible category; credit hours earned will be based on attendance during the live virtual experience (Nov. 10-12 and Nov. 17-19).

    Be sure to check the CE page for more information. 

  • How do I ensure I obtain my CE credit?

    • Everyone seeking CEs must register for a CE eligible category and pay the corresponding fees; additional participants from the same organization seeking CEs must each register separately.
    • Individuals must participate in sessions and keynotes using their unique/individual registration login/credentials; credit cannot be issued to multiple people sharing the same computer or login credentials. 
    • Credit can only be granted to those who attend sessions and keynotes on the scheduled days/times of the virtual experience; credit cannot be granted to individuals who do not attend the full 30 minutes of each presentation. 

    Be sure to check the CE page for more information.