Attendee FAQs

Attendee FAQs

General Information
  • What are the dates and where is the 2022 LeadingAge Annual Meeting & EXPO?

    The meeting takes place October 16-19, 2022 (EXPO open October 17-19) at the Colorado Convention Center (CCC), 700 14th St, Denver, CO 80202.

    Close
  • What are the attendee registration categories and fees?

    Visit the registration categories and fees page posted on the website.

    Close
  • How do I get from the airport to downtown Denver?

    If you are arriving at Denver International Airport (DIA), there are several options to get to downtown.

    • A Line Train - For only $10.50 each way, travelers can take the airport rail (known as the A Line) from DEN to Denver Union Station and vice versa. The 23-mile ride takes about 37 minutes. Look for signs for 'Transit Center' near the Westin Airport side of the airport.
    • Cab - Service can take 30-40 minutes to/from downtown depending on traffic. You'll find taxis at Level 5, Island 1, outside Door 507 (east side) and Door 510 (west side). Flat rates are the same for all companies.
    • Ride Share -If requesting rides through the Lyft or Uber apps, follow signs for ground transportation, then exit the terminal through Doors 506–510 (west side) and 507–511 (east side) on Level 5 near baggage claim and proceed to Island 5 to meet your driver.

    For more information on transportation options, please see the Visit Denver airport information page

    Close
  • How far is it to the Colorado Convention Center (CCC)?

    All hotel properties are in downtown Denver and within walking distance to the Colorado Convention Center (CCC). You can also take ride share, the in-town 'Free Mall Ride', and light rail to get around downtown. Check out more information and other options here

    Close
  • Is parking available at the event?

    On-site private vehicle parking is available at the 665-vehicle underground garage located below the Colorado Convention Center. Visit https://denverconvention.com/attend-an-event/parking to view event parking details and rates.

    For other downtown parking options, please visit https://denvergov.org/Government/Agencies-Departments-Offices/Agencies-Departments-Offices-Directory/Parking-Division/Lots-and-Garages 

    Close
  • How can I request special assistance?

    If you require special assistance, please indicate it on the registration form. Further inquiries for scooters/wheelchairs, etc can be directed to LeadingAge at 1-844-840-4669 option 2 or [email protected].

    Close
  • Is there an event mobile app?

    Yes. You can download the Annual Meeting mobile app and gain access to all the important event information at your fingertips. Plan ahead so when you arrive in Denver you’ll be ready to navigate! Stay tuned for more details when the app goes live in early October.

    Close
  • I'm a student. Where can I find out more about the student program?

    We offer full-time students the opportunity to attend the Annual Meeting at the student rate. See more details on the Student Program page

    Close
Login/Membership
  • Do I need to login to register?

    Attendee (individual) registration: You will login using your my.leadingage.org email and password. Simply click on your registration record link in your confirmation email to return to an existing record. If you need help, please email [email protected] or call 1-844-840-4669.

    Attendee group registration: You will be prompted to create an event login with a password. If you need to return to your existing registration record, you may use this login and password or simply click on your registration record link in your confirmation email. If you need help, please email [email protected] or call 1-864-208-0400.

    Exhibitor registration: You will be prompted to login using your company name and password. More information is provided on the exhibitor registration site. If you need to return to your existing registration record, you may use this login and password or simply click on your registration record link in your confirmation email. If you need help, please email [email protected] or call 1-864-208-0400.

    Close
  • How can I get the member rate to attend the LeadingAge Annual Meeting?

    You have to be a member to gain access to members-only registration rates for LeadingAge events! The login process will automatically qualify your membership status and display the member rate for you when you register. If you notice any discrepancy in the member rate not displaying, please contact [email protected] so that we can check your account details. You may complete your registration (please hold off on payment portion) while we get back to you. 

    You may register at the LeadingAge member rate as long as your membership is current and approved. Not a member? To request membership information, please call 1-844-840-4669 (option 5 for provider membership or e-mail [email protected] - or (option 3) for business firm membership or e-mail [email protected]).

    Close
  • When I register, my membership status shows incorrectly. What do I do?

    When you register, your membership status is pulled from the LeadingAge database. If you believe your membership status is incorrect, please notify LeadingAge:

    Provider membership:  contact Angela Brown, [email protected] at 202-508-9437 or contact Jordan Lollar, [email protected], 202-508-9492

    Business firm membership: contact LeadingAge Sales, [email protected] or 202-508-9473

    You may complete your registration (please hold off on payment portion) while we get back to you.

    Close
  • If I’m not currently a member of LeadingAge, how do I join?

    Provider membership:  contact Jordan Lollar, [email protected], 202-508-9492

    Business firm membership: contact LeadingAge Sales, [email protected] or 202-508-9473

    Close
  • If I'm not sure if I'm a LeadingAge member, how can I get confirmation?

    Not sure of your LeadingAge membership status?

    Provider membership: contact Jordan Lollar, [email protected], 202-508-9492

    Business firm membership: contact LeadingAge Sales, [email protected] or 202-508-9473

    Close
Education/CE Credits
  • Where can I find information on sessions and speakers?

    You can view the complete list of sessions here. The complete list of speakers can be seen here.

    Close
  • Where can I find CE information?

    Visit the CE page on the conference website for detailed information on obtaining CE credits.

    Close
  • Do I need to select sessions I plan to attend?

    Education sessions and events are available to select when you register. We prepare adequate seating in each room for the anticipated attendance so encourage you to choose sessions and events.

    Close
Registration
  • What are the 2022 registration categories/fees?

    For attendee registration category descriptions, please click here.
    For exhibitor registration category descriptions, please click here.

    Close
  • Who do I contact with registration questions?

    LeadingAge Registrar:
    Email: [email protected] or [email protected]
    Telephone: 1 (864) 208-0400 or 1 (844) 840-4669 Option 2

    Close
  • I want to register online. Do I have to pay for my registration now?

    Yes, payment is due at the time of registration. Registration opens in mid-July. Online registration requires a credit card. Please note we do not accept check payments. Please register online at https://www.leadingageannualmeeting.org/

    Close
  • What is the registration cancellation policy?

    Please send cancellations in writing by e-mail to [email protected] in accordance with the below deadlines. If you do not receive an acknowledgment within one week of sending your cancellation, please contact the LeadingAge Registrar at [email protected] to verify receipt. 

    After the cancellation deadline, cancellations may be considered in the event of approved extenuating circumstances such as a travel ban, illness, etc for LeadingAge provider members, trustees or elders/residents only (extenuating circumstances require documentation and must accompany your request). Please contact us in writing via email to [email protected]

    Cancellations received by:

    September 22, 2022 - Full refund with no processing fee
    On or after September 23, 2022 - No refund

    Close
  • Can I transfer my registration and/or hotel reservation to another person?

    You may transfer payment from your registration to another person if you do so in writing by emailing [email protected]. Upon receiving the request, we will ask the new registrant to register and will then transfer payment from the former registrant record. Deadline to transfer payment is September 22, 2022.  

    Close
  • I am an exhibitor. How do I register myself and other staff? 

    Please use the 'exhibitor' registration form to register, and not the ‘attendee’ LeadingAge registration form. You will see a button on the ‘Register’ page which states  ‘Exhibitor’ registration. If you have specific questions, please contact [email protected] 

    Close
Hotel
  • I’m not registered yet - can I make hotel reservations?

    No. The hotel reservations are a part of our online registration process. You will need to start your registration in order to access our hotel to reserve a room.

    Close
  • Can I reserve a hotel room separately?

    Please only book your hotel accommodations through the official LeadingAge Annual Meeting hotel block at the same time you register.

    Hotel reservations for the meeting should be made directly through our registration link. Maritz is our official registration and housing provider. Beware of room poachers who may contact you promising discount hotel rates. If you get phone calls or emails from solicitors trying to sell you a hotel room, they are not associated with LeadingAge or the city. For more information please consult the Hotel page on our website.

    Close
  • Who do I contact with hotel questions?

    LeadingAge Registrar/Housing Company:

    Email: [email protected]

    Telephone: 1-864-208-0400 or 1 (844) 840-4669 Option 2

    Close
  • If I make my hotel reservation directly with the hotel can I still receive the LeadingAge conference rate?

    No. All hotel reservations must be made through the LeadingAge Annual Meeting registration link (at the same time you register) to receive the LeadingAge conference rate. 

    Close
  • I need to reserve hotel rooms for a group of 5 or more - how can I do that?

    If you need to register and reserve rooms for 5 or more people, you will submit a hotel block request as part of your group registration. For assistance, please contact 1-864-208-0400 or [email protected]. Please note that reservations cannot be accepted by phone.

    Hotel confirmations are included within your registration confirmation email and will be sent after each reservation booking, modification, and/or cancellation. Review each one carefully for accuracy. If you do not receive a confirmation via email within a few days after any transaction, please contact the housing bureau at [email protected].

    Close
  • Do I have to pay a deposit for my hotel reservation?

    One night’s room deposit may be charged on the credit card on file by the hotel prior to check-in. Please verify these charges directly with the hotel on or after September 23, 2022.

    Close
  • Does the hotel rate include tax?

    Denver hotel rates are subject to a lodging tax of 10.75% tax, plus surcharges. Some hotels may also attach additional fees. Taxes are subject to change, so please check your confirmation e-mail for details.

    Close
  • What is the hotel reservation deadline?

    We encourage all attendees to make their hotel reservations by September 1, 2022. Hotels are filled on a first-come, first-served basis when you register for the meeting. After Sept. 1, hotel reservations will be accepted on a space-available basis with no guarantee that the conference rates will apply. All rates are per room per night, plus taxes. If you are making hotel group reservations, please note those deadlines may be earlier.

    Close