FAQs for Current Exhibitors

Exhibitor FAQ

  • What is the Exhibit Schedule?

    Check back soon.

  • What's included with my booth?

    Each 10'x10' booth includes:

    • Pipe/drape, ID sign
    • 4 EXPO Staff Badges
    • Pre and post show attendee mailing list
    • Listing on the Annual Meeeting website, EXPO Preview and mobile app

    Carpet, booth furnishings, electric order forms and more will be available in the Exhibitor Service Kit in July.

  • How do I register my booth staff?

    Registration for your exhibitor staff badges will open, with hotel reservations, in July. Watch the Exhibitor Newsletter and check the Exhibitor Service Center for more details.

    You will have the opportunity to upgrade your complimentary exhibit staff registration to both booth/education registration, at a discounted rate, when you register your staff.

  • When will I receive the pre and post show attendee mailing list?

    The Pre Show Attendee list will be sent to all PAID exhibitors October 2 and October 29.  The Post Show Attendee list will be sent to exhibitors in approximately two weeks after the event.

    You will also be receiving data on the activity in your booth.

    Please note: We do not sell the attendee list nor partner with outside companies to sell or distribute lists. Beware of companies claiming to have and sell the LeadingAge attendee list.

    Be sure to view the Code of Conduct and list usage guidelines before using the list.

  • How do I make a booth payment or get a copy of my invoice/receipt?

    Online booth payments can be made here. You can also contact Bianca Parker at [email protected] to confirm your balance or request a receipt/invoice copy.

  • How do I access the Exhibitor Success Program and the Exhibitor Marketing Toolkit ?

    The 2021 Exhibitor Sucess Program will open soon. Exhibitors will receive their password in upcoming newsletters.

  • Where do I view my booth location and profile?

    The Annual Meeting & EXPO floor plan is viewable online. The floor plan is subject to change. 

    Please foward updates to you profile to [email protected]

    * Exhibit profiles are intended for attendees to view and connect with exhibitors prior to and after the EXPO. This floor plan and list is not to be sold, copied or distributed or used to market to exhibitors.

  • What do I do if I need to cancel my booth?

    In the event you have to cancel your booth space, cancellation requests must be submitted in writing. Companies who cancel prior to June 1, 2021 are eligible for a full refund, less $350 cancellation fee. No refunds will be issued after June 1, 2021. Cancellation requests should be emailed to [email protected].