FAQs for Current Exhibitors

Exhibitor FAQ

  • What is the BIZ/Exhibit Schedule?

    Dedicated BIZ Times (with EXHALE) are:

    Tuesday, Nov. 10 from 1:30 to 2:00 and from 3:30 to 4:00

    Wednesday, Nov. 11 from 2:15 to 3:15

    Thursday, Nov. 12 from 2:00 to 2:30 and from 3:15 to 3:45

    Tuesday, Nov. 17 from 2:00 to 2:30 and from 3:30 to 4:00

    Wednesday, Nov. 18 from 1:45 to 2:30

    Thursday, Nov. 19 from 2:15 to 2:45 and from 3:30 to 4:00

    All times are EST. 

  • What's included with my virtual booth?

    Each virtual booth in the zone will be hosted by an exhibiting business firm and it will include:

    • Video player for up to a 10 minute video featuring your content
    • Company logo
    • 75- word company description
    • Up to 3 Resources (PDF’s)
    • Include your website, email, text links and social media links
    • Live chat/video chat options
    • Ability to book appointments
    • Pre and post show attendee mailing list, including emails
    • Detailed metrics report of booth activity 
    • 6 Staff Exhibit Only Badges
  • How do I register my booth staff?

    Registration is now open so you can register your booth staff.

    You will have the opportunity to upgrade your complimentary exhibit staff registration to both booth/education registration, at a discounted rate, when you register your staff.

  • When will I receive the pre and post show attendee mailing list?

    The Pre Show Attendee list will be sent to all PAID exhibitors October 2 and October 29.  The Post Show Attendee list will be sent to exhibitors in approximately two weeks after the event.

    You will also be receiving data on the activity in your booth.

    Please note: We do not sell the attendee list nor partner with outside companies to sell or distribute lists. Beware of companies claiming to have and sell the LeadingAge attendee list.

    Be sure to view the Code of Conduct and list usage guidelines before using the list.

  • How do I make a booth payment or get a copy of my invoice/receipt?

    Online booth payments can be made here. You can also contact Bianca Parker at [email protected] to confirm your balance or request a receipt/invoice copy.

  • How do I access the Exhibitor Success Program and the Exhibitor Marketing Toolkit ?

    The 2020 Exhibitor Sucess Program is open. Email [email protected] if you need the password resent. 

  • What are the specs for my Virtual Booth components?

    View the specs for your virutal booth. 

    Submit your virtual booth components by September 30.

    Reminder: Gold and Silver Partners, LeadingAge and LeadingAge CAST Supporters and Annual Meeting Sponsors should use the submission link emailed to them in August. Please email [email protected] if you need the link for your level.

  • What do I do if I need to cancel my booth?

    In the event you have to cancel your booth space, cancellation requests must be submitted in writing. Companies who cancel prior to August 1, 2020 are eligible for a full refund, less $250 cancellation fee. No refunds will be issued after August 1, 2020. Cancellation requests should be emailed to [email protected].